Privacy Policy
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Last updated: 04/01/2026
This Privacy Policy explains how Perna Property Conveyancing Ltd collects, uses, stores and protects personal information provided by visitors and potential clients who contact us through this website.
By using this website or contacting us directly, you agree to the terms of this Privacy Policy.
This policy applies only to Perna Property Conveyancing Ltd and the information collected via this website or initial communications. Once a client formally instructs FDR Law, their separate privacy policy will apply.
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1. Who We Are
Perna Property Conveyancing Ltd
Registered in England & Wales
Registered Address: First Floor, Bank House The Lawns, 33 Thorpe Road Peterborough, United Kingdom PE3 6AB
Website operated and managed by Perna Property Conveyancing Ltd.
All regulated legal work is carried out through FDR Law.
This policy covers only data collected prior to formal instruction of FDR Law.
Email: francesca@pernaproperty.co.uk
Telephone: 02086191532
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2. What Information We Collect
We may collect and process the following information when you use this website or contact us:
Contact Information
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Name
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Email address
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Telephone number
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Postal address
Enquiry Information
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Details of your conveyancing enquiry
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Property information
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Relevant background information
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Third-party details where relevant
Website Interaction
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Information submitted via contact forms
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Technical data such as IP address and browser information collected through standard server logs
We do not intentionally collect special category or sensitive personal data via this website.
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3. How We Use Personal Information
We use personal information to:
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Respond to enquiries made through the website
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Provide information about conveyancing services
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Prepare fee estimates
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Communicate with you prior to formal instruction of FDR Law
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Maintain basic administrative records
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Ensure the website functions correctly
We do not use personal data for automated decision-making or profiling.
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4. Lawful Basis for Processing
Under the UK GDPR, we process personal data on the following lawful bases:
Legitimate Interests
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To respond to enquiries and provide requested information prior to instruction
Consent
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Where you have actively submitted your details or requested contact
Legal Obligation
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Where we are required to retain or disclose information by law
Once you formally instruct FDR Law, their lawful bases for processing will apply from that point onwards.
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5. How We Receive Enquiry Data
Website enquiries are received by:
Enquiry information may be securely shared with FDR Law if you choose to proceed with legal work. Ownership of the data remains with Perna Property Conveyancing Ltd until formal instruction takes place.
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6. How Long We Keep Information
We retain enquiry information for up to 12 months, after which it is securely deleted unless:
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you proceed with legal work through FDR Law, or
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there is a legal or regulatory reason to retain it for longer
Once instructed, FDR Law’s data retention policy will apply..
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7. Who We Share Information With
We only share personal information where necessary or legally required. This may include:
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FDR Law (upon formal instruction)
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Professional or legal advisers
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Regulatory or legal authorities where required
We do not sell or share your data for marketing purposes.
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8. Security
We take appropriate technical and organisational measures to protect personal data, including:
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Secure email systems
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Restricted access controls
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Ongoing system monitoring
Please note that no method of online transmission is completely risk free.
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9. Your Rights
Under UK data protection law, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Restrict or object to processing
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Withdraw consent where applicable
To exercise these rights, contact:
francesca@pernaproperty.co.uk
We will respond within one month.
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10. How to Complain
If you have concerns about how your data is handled, please contact us first at:
If you remain dissatisfied, you may contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
www.ico.org.uk
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11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
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